Job Overview:
| Job Role | Customer Care Admin (Off Roll) |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | Any Bachelor’s Degree |
| Year of Passing | Recent Batches |
| Salary | 11 LPA – 12LPA (Estimated) |
| Job Location | Gurgaon |
| Last Date | Apply Before the link Expires |
Boston Scientific Hiring Freshers For Customer Care Admin
About Company :
Boston Scientific Corporation (BSC), headquartered in Marlborough, Massachusetts and incorporated in Delaware,[2] is an American biotechnology and biomedical engineering firm and multinational manufacturer of medical devices used in interventional medical specialties, including interventional radiology, interventional cardiology, peripheral interventions, neuromodulation, neurovascular intervention, electrophysiology, cardiac surgery, vascular surgery, endoscopy, oncology, urology and gynecology
Official Company Website : www.bostonscientific.com
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Boston Scientific Hiring Freshers For Customer Care Admin:
Job Description :
Being a part of a fast growing international team that serves the need of global distributors regarding order fulfillment, invoicing and shipping of products. Manage shipment execution, export documents creation, ensuring proper compliance adherence, providing timely update and exceptional customer experience.
Your responsibilities include:
- Manage logistics side of Order-to-Cash for assigned global distributors.
- Issuing export documentation in compliance with company’s policies and customers’ requirements.
- Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting the forwarder cut-off times.
- Build strong relationships with customers and internal partners, like trade compliance, operations, finance and legal support team. Support regional sales force and Business Unit Managers.
- Submit documents to the bank for LC/CAD/ bank contract shipments.
- Contribute to continuously improving the service to customers and driving customer satisfaction.
- Participate in continuous improvement activities and project management with cross-functional teams.
- Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
- Communicate effectively with internal and external stakeholders to keep them informed of status of the process and orders/ shipments.
- Maintain a correct and updated administration.
- Act as a team member in support of department objectives.
- Ensure compliance to the applicable procedures, local legislation and OFAC/BIS licenses when applicable
What we are looking for:
Must Have:
- Education level: Bachelor
- Customer Centric mindset
- Good interpersonal and communication skills.
- Experience in the area of Customer Service and Order-to-Cash process
- Experience with SAP and Excel
Nice to have:
- Experience in handling Letter of Credit requirements
- Experience in export services and logistics
- Experience with Salesforce.com/Service Cloud
- Experience in MedTech industry
What we can offer to you:
- Working in an international environment
- Attractive benefits package
- A team-oriented company culture
- Excellent training/development programs
- Company with a purposeful mission
