Job Overview:
| Job Role | Webform Analyst |
| Job Type | Full Time |
| Experience | Experience 1 – 3 Years |
| Qualification | B.E/B.Tech/M.E /M.Tech/M.Sc |
| Year of Passing | Recent Batches |
| Salary | 4 LPA (Estimated) |
| Job Location | Hyderabad |
| Last Date | Apply Before the link Expires |
Deloitte Hiring For Webform Analyst
About Company :
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all their efforts on delivering the best service possible to their clients. Covering seven distinct areas-Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe, and deliver the Deloitte experience.
Official Company Website : www.deloitte.com
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Deloitte Hiring For Webform Analyst Position:
Job Description :
Webforms Team is a L1 support team that works on the ‘webforms’ which are a result of issues reported by the customers using self-service portal-My Support. This opportunity allows you to bring your experience to support enhancing webforms submitted via self-service portal. To help us enhance the webforms support capability within Deloitte ITS, we are looking for an Analyst with extensive experience in technical troubleshooting who can drive them to resolution independently.
Skills/experience:
- Strong communication & presentation skills.
- Extensive knowledge of ServiceNow in ticket management and data extracts/dashboard presentation.
- Strong knowledge of Windows technical troubleshooting including Macs, Mobile Devices, iPads.
- Experience at service desk providing support across various channels including phone support.
- MS office suite efficiency
- Thorough understanding of IT Infrastructure areas and platforms (Exchange, Teams, Zoom, Intune, SharePoint, SQL Services, Security Ops, End User Technologies (EUT))
- Provide L1 troubleshooting / resolution for SME teams
- Experience on product-based support
- Hands-on experience in Active Directory, Microsoft Identity Manager, CyberArk platforms.
- Ownership of issues to improve customer experience.
- Understanding of the CSI process.
- Full understanding of the full stack of support levels.
Responsibilities:
- Handling webforms generated by users submitting self-service queries – Using Genesys Cloud & ServiceNow
- Incident and Request handling
- Proactive, Problem-Solving skills and display ownership characteristics
- Multitasking and capable of working in a fast-paced environment adhering to shift timings
