Kyndryl Hiring For Technical Support Role | Kyndryl Off Campus Drive 2025 – Apply Now

Kyndryl Hiring For Technical Support Role

About Company :

Kyndryl, an American multinational information technology infrastructure service provider, designs, builds, manages, and modernizes the complex IT systems the world depends on. Spun off from IBM in 2021, Kyndryl is the world’s largest IT infrastructure services provider, serving thousands of enterprise clients in over 60 countries. They are currently hiring for Technical Support roles. These positions involve assisting customers with technical problems, handling escalations, and learning various technologies, emphasizing customer service and personal development. Kyndryl offers extensive training and certification opportunities for career growth.

Official Company Website : www.kyndryl.com

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Kyndryl Hiring For Technical Support Role Position:

Job Description :

Kyndryl is hiring Technical Support professionals to provide exceptional assistance to clients. In this role, you’ll be a troubleshooter, diagnosing and resolving complex hardware and software issues, and managing escalated problems. Responsibilities include providing world-class customer service, performing installations, moves, adds, and changes (IMAC), and data backup/restore. Candidates should possess strong problem-solving skills, excellent communication (verbal and written English), and knowledge of operating systems (Windows, Mac, Linux). Kyndryl emphasizes continuous learning, offering extensive training and certification opportunities for career advancement.

Minimum Qualifications:

• Candidates must possess strong problem-solving abilities, excellent communication skills (both verbal and written English), and foundational knowledge of various operating systems (Windows, Mac, Linux).

Job function: Technical Support for MS Teams

Skills/experience:

• Strong Troubleshooting and Problem-Solving Skills: Ability to diagnose and resolve complex hardware and software issues efficiently.
• Excellent Communication Skills: Proficiency in both verbal and written English to interact clearly with customers and document solutions.
• Customer Service Orientation: A passion for helping others, active listening, and the ability to adapt approach to customer needs, treating them with “concierge-level care.”
• Operating System Knowledge: Familiarity with Windows, Mac, or Linux operating systems.
• Help Desk Experience: Experience working in a support help desk environment, utilizing ticketing systems.
• Basic Networking Concepts: Understanding of fundamental networking principles and connectivity issues (e.g., VPN).
• Software Proficiency: Knowledge of various end-user tools and applications (e.g., MS Outlook, Exchange, O365, Teams).
• Adaptability and Continuous Learning: Willingness to learn new technologies, platforms (like cloud technologies), and obtain certifications.
• Teamwork and Collaboration: Ability to work effectively with colleagues and back-office teams to ensure timely resolution of issues.

Responsibilities:

• Provide Technical Assistance: Deliver remote and/or on-site technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and Resolve Issues: Diagnose, analyze, and resolve complex technical problems, ranging from desktop issues to basic server and network connectivity.
• Manage Service Tickets: Accurately document all interactions, troubleshooting steps, and resolutions within a ticketing system, adhering to service level agreements (SLAs).
• Perform IMAC Services: Execute installations, moves, adds, and changes for IT equipment and software as required.
• Data Management: Assist with data backup, recovery, and migration tasks for end-users.
• Customer Communication: Maintain clear and consistent communication with users regarding the status of their issues, providing timely updates and managing expectations.
• Escalate Problems: Identify when issues require escalation to higher-tier support teams or specialists and ensure smooth handover.
• Knowledge Base Contribution: Create and update knowledge base articles and documentation to improve overall support efficiency.
• Continuous Learning: Stay updated with the latest technologies, product knowledge, and support best practices through training and self-study.

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Education requirements:

• High School Diploma or Equivalent: This is generally the baseline educational requirement for most technical support roles.
• Associate’s Degree (Preferred for some roles): An Associate’s degree in IT, Computer Science, or a related technical field can be a strong advantage, especially for roles requiring a deeper technical understanding.
• Bachelor’s Degree (Preferred for specialized roles): For more advanced or specialized technical support positions (e.g., Technical Support Engineer, Desktop Support Engineer II), a Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is often preferred.
• Relevant Certifications (Highly Valued): Kyndryl emphasizes continuous learning and encourages certifications. These can often be as valuable, if not more, than a formal degree, especially for those with practical experience. Examples include:
  • CompTIA (A+, Network+, Security+)
  • Microsoft Certified (e.g., Microsoft 365, Azure)
  • Google Cloud certifications
  • ITIL (Information Technology Infrastructure Library)
  • Vendor-specific certifications (e.g., Cisco, NetApp, Pure Storage for specialized roles)
• Experience over Formal Degree (for entry-level): For certain entry-level Technical Support Representative or Customer Service Representative roles, Kyndryl explicitly states they prioritize personality and an interest in technology, being willing to “teach you the rest” even without prior tech experience or a specific degree.
• Continuous Learning Mindset: Regardless of initial education, Kyndryl strongly values a “growth mindset” and an “unquenchable thirst for knowledge.” They provide extensive technical training and opportunities for free certifications.
• Practical Experience (Can substitute for formal education): Significant relevant work experience in a help desk or technical support environment can often compensate for a lack of a formal degree.
• Apprenticeship Programs: Kyndryl offers apprenticeships in partnership with educational institutions, blending hands-on learning with formal education for those looking to build deep skills.
• Early Career Programs: For recent graduates, Kyndryl provides programs with access to technical learning paths and core professional skills development.