Job Overview:Â
| Job Role | Technical Support – Voice / Blended |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | Any Graduate |
| Year of Passing | Any Batch |
| Salary | 3 LPA – 4.75 LPA |
| Job Location | Hyderabad/Noida |
| Last Date | Apply Before the link Expires |
Tech Mahindra Hiring For Technical Support Associate
About Company :
Tech Mahindra is an Indian multinational information technology services and consulting company that offers innovative and customer-centric digital experiences. It is a part of the Mahindra Group and has over 146,000 employees across 90 countries, helping 1250+ global customers, including Fortune 500 companies. Tech Mahindra is focused on leveraging next-generation technologies such as 5G, Metaverse, Blockchain, Quantum Computing, Cybersecurity, and Artificial Intelligence to enable end-to-end digital transformation for global customers.The company’s DigitALL philosophy focuses on transforming clients’ businesses across Products, Services, Business Models, and Reimagined Business Processes, leading to new revenue opportunities, enhanced customer experience, operational efficiency, reduced risk, and a better society. Tech Mahindra was ranked #5 in India’s software services (IT) firms and overall #111 in Fortune India 500 list for 2012. Earlier, it was known as Mahindra British Telecom.
Official Company Website :Â www.techmahindra.com
Tech Mahindra Hiring For Technical Support Associate Position:
Job Responsibilities :
Tech Mahindra is Hiring for Service Desk
Role- Associate/senior Associate Technical (Voice process)
Work location– Noida/ Hyderabad
Experience:Â Min 1 year in International Service Desk Technical Support is Required
Working Days – 5 Days a week
Rotational week offs
LOOKING FOR IMMEDIATE JOINERS ONLY
FRESHERS WITH EXCELLENT COMMS AND BASIC TECHNICAL SKILLS CAN APPLYÂ
WORK FROM HOMEÂ
Job Description
Role Outline
Working within one of the organizations campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to co-ordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service.
Key Responsibilities
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on Printers & MFDs
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
- Interaction with internal and external stakeholders
Experience Essential
- Exposure to similar role for a minimum of 6 months.
Experience Desirable
- 1 year or more experience in similar role.
- Experience on Desktop support, application support
- Exposure on ITSM ticketing tools
- Working knowledge of ITIL framework.
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Interview rounds:
- 1. HR Screening Round
- 2. Basic Communication round
- 3. OPS Round (Technical )
Kindly share your resume along with your aadhar card and selfie/passport size photograph before contacting the below number
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HR -ARCHIL RATHORE
Phone number/Whatsapp- 8115242149
Mail :- AR00824296@TECHMAHINDRA.COM
