Job Overview:
| Job Role | IT Customer Service Rep / Application Support Engineer |
| Job Type | Full Time |
| Experience | Freshers (0 – 2 Years) |
| Qualification | Any Graduate / B.E / B.Tech |
| Year of Passing | Recent Batches |
| Salary | 4.7 LPA – 5.9 LPA (Estimated) |
| Job Location | Coimbatore, Mumbai |
| Last Date | Apply Before the link Expires |
Accenture Hiring Freshers For IT Customer Service Representative
About Company :
Accenture is a Fortune Global 500 company specializing in IT services and consulting. We help the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, and accelerate revenue growth. Joining Accenture means being part of a diverse, tech-savvy workforce that thrives on solving complex problems and delivering 360° value to clients across more than 120 countries.
Official Company Website : www.accenture.com
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Accenture Hiring Freshers For IT Customer Service Representative Position:
Job Description :
As an IT Customer Service Representative at Accenture, your primary focus will be taking ownership of customer issues and providing effective technical resolutions. You will spend your day researching, diagnosing, and troubleshooting system or application errors. This role is not just about remote support; Accenture values on-ground experience where you can interact directly with technology and users to ensure seamless business operations.
You will be responsible for the installation and configuration of various enterprise applications and operating systems using advanced methods like WDS (Windows Deployment Services) and GHOSTing. Maintaining a strict adherence to Service Level Agreements (SLAs) and documenting technical issues in a shared knowledge database are core parts of the role. For those looking to grow, certifications in cloud platforms like AWS or Azure are highly encouraged and will give you a significant advantage.
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Key Responsibilities :
- Take complete ownership of reported customer issues and drive them to resolution.
- Diagnose and troubleshoot complex system and application-level defects.
- Follow standard operating procedures for escalating unresolved issues to internal teams.
- Perform OS installations using WDS, Bootable PD, and GHOSTing techniques.
- Ensure meticulous logging of all technical issues and user interactions.
- Update and contribute to the internal technical knowledge database.
- Maintain tracking of system issues until fully resolved while meeting SLA timelines.
- Stay adaptable to emerging technologies and changing project requirements.
Skills & Eligibility :
- Education: Graduate in any stream (must have completed 15 years of full-time education).
- Technical: Basic knowledge of OS installation, application configuration, and hardware troubleshooting.
- Certifications: Knowledge of Azure or AWS is a major plus.
- Analytical: Strong problem-solving skills and a tech-savvy mindset.
- Communication: Excellent verbal and written English communication skills.
- Flexibility: Must be willing to work in all shifts and handle high-pressure situations.
- Preference: Candidates with hands-on, on-ground support experience are preferred.
How to Apply for Accenture Recruitment 2026?
Interested and eligible candidates can apply for the Coimbatore or Mumbai positions online. The application process usually involves a profile screening followed by technical and HR interview rounds. Ensure your resume highlights your technical skills, any certifications, and your willingness to work in a dynamic shift environment. Click the button below to visit the official Accenture career portal and submit your application.
